Qualification

B.Com/CA with an MBA degree or equivalent.

Profile

Must be certified Black Belt/Green Belt. 6-8 years experience in Banking/Financial/Insurance Services in both quality and training functions preferred. The position requires interaction with international clients. Excellent communication and presentation skills are must.

Responsibilities

Lead Green Belt training certification and ISO 9001 certification, develop and implement a unified strategy integrating quality with training, process migration, develop plans to meet training and development needs in the entire organisation through internal and external training, manage process training delivery, measurement and follow-up as necessary. Develop organisational assessment methods and measurement systems. Establish and implement necessary communication strategy for improvement and awareness of quality issues across all departments.

Reports to

Operations Director